AWA Corporate Office
Phone: 714-771-5453
1045 W. Katella Ave.
Orange, CA 92867
  
AWA Client Services
Phone: 866-260-3631
100 Church Street
Dickson, TN 37055

Meet our Team of Professionals

“Our staff has over 100 years of combined consumer and commercial collections experience.  We have one goal: to collect your debt."


Allan Adler, President and CEO

Since graduating from Auburn University in 1976, Allan Adler has well over 30 years of experience in credit, financial managing, and collections, including almost 20 years as President, CEO, and Founder of AWA Collections. Prior to founding AWA, Allan was the Founder and Owner of CMS Collections, a collection letter service which operated for three years. Under Allan’s leadership, AWA Collections has continued to grow and thrive.  Prior to creating his own companies, Allan held management positions at First Federal of Seminole Savings and Loan, Burdines Department Stores, JW Robinson’s, and Experian.


Marian Mapes, VP of Operations

Marian has been involved in Credit and Collections since 1979. Prior to joining AWA in 2004, she was a Regional Manager with Citibank in their private label credit centers. She later held the position of Divisional Vice President – Credit, with Robinson’s, and then May Department Stores. Most recently, she was the senior credit executive for a private telecommunications global carrier. As the head of all operations functions, Marian is responsible for a wide range of duties including collection operations, human resources, legal compliance, facilities management, state licensing and IT. Ms. Mapes holds a Bachelor’s degree from the University of Southern California.


Harley Marchbank, Director of Business Development

Before coming to AWA, Harley was involved with many industries, including Food and Beverage, Hospitality, Customer Service, and Sales, all leading him to the Accounts Receivable Management (ARM) industry. During ten years with a nationally-based collections agency, Harley provided oversight for many Fortune 1000 clients as the Senior Account Manager.  For the past five years, Harley has continued his success at AWA, growing AWA’s client base in diverse industries. Harley is proud to be with a company of unyielding standards and integrity.


Wendy Downey, IT / Data and Systems Administrator

Ms. Downey has 22 years of experience in the collections industry. She started out as a collections supervisor and then moved into areas of data transmissions and collection software management. Wendy now trains all new employees to use CR Software, a collections-specific database program. She is responsible for maintaining data security and compliance according to industry standards. All data file transfers are handled through her department and she is a key contributor to the company network running efficiently.


Corinne Bach, Director of Client Services

Mrs. Bach brings 25 plus years of Customer Service and Business Accounting experience to AWA.   Through her experience in retail management, and office administration in a competitive manufacturing setting, she has developed exceptional customer service skills.  Entering the collections field in 2007 as a client services administrative assistant, she assumed the role of Director of Client Services in 2009 and joined AWA's team in 2010. Corinne, along with her staff, offer personalized customer service by being available to answer questions, overseeing data entry and providing necessary reports, files and information to clients.  


Stephanie Adams, Client Services Account Representative

Ms. Adams has 13 years experience in providing excellent customer service to our clients.  Her organizational skills and understanding of today's computer technologies and software are an asset to AWA.  With background experience in medical billing and patient accounts and a good working knowlege of collections, Stephanie gives clients professional yet personal customer service.

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